Grievance Officer

In accordance with the provisions of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the following person has been designated as the Grievance Officer for STC Zoone:

Name: Neelam Kumar Phull

Designation: Grievance Officer

Organization: STC Creations (STC Zoone)

Office Address: 121-A, Shopping Complex, Bakshi Nagar, Jammu, Jammu and Kashmir – 180001, India

Phone: 94919-13107

Email: info@stczoone.com

Grievance Redressal Mechanism

Users may submit grievances relating to content, privacy, data protection, account issues, or any other concern by contacting the Grievance Officer through the above contact details.

All grievances shall be acknowledged within 24–48 hours of receipt.

The grievance shall be resolved within 15 days from the date of receipt, in accordance with applicable Indian laws.

STC Zoone shall make reasonable efforts to address and resolve complaints in a fair, transparent, and timely manner.

Scope of Grievances

Grievances may include, but are not limited to:

Content-related complaints

Privacy or data protection concerns

Account suspension or access issues

Payment, billing, or subscription disputes

Violation of applicable laws or platform policies

Policy Updates

STC Zoone reserves the right to update or modify this Grievance Officer clause at any time to remain compliant with applicable laws. Continued use of the Platform constitutes acceptance of the revised terms.